Developing the Information Offer to Customers

What is it?

This document looks at how passenger information can be improved across the North. It sets out options for what information should be provided and how it can be shared across different modes and services.

How is it useful?

It helps combined authorities and partners improve how information is delivered to customers. Use it to support journey planning, improve timetables and service updates, and create a more joined‑up transport experience.

Key findings

• Clear, consistent information helps people plan journeys with confidence

• There is an opportunity to improve consistency across modes and operators

• Better coordination can make journeys simpler and easier to understand

• Collaboration supports a more joined‑up transport network