Consumer Attitudes to Greener Solutions for Last-Mile Goods Delivery

What is it?

This report shares findings from the Northern Transport Voices research community on attitudes to greener last‑mile delivery. It explores how people across the North view low‑carbon delivery options, based on survey responses and research into travel behaviour.

Northern Transport Voices is an online research community bringing together over 500 people from across the North to share their travel experiences, needs and views through surveys and discussions.

How is it useful?

It helps combined authorities and partners understand how people feel about low‑carbon delivery. Use it to shape policies, design services and support investment in greener freight solutions that meet customer expectations.

Key findings

• There is growing awareness of the environmental impact of deliveries

• People are generally supportive of greener delivery options

• Cost, convenience and reliability remain key priorities

• Clear communication can help encourage changes in behaviour